British Gas Named Worst Energy Supplier for Customer Service: A Deep Dive into the Controversy
British Gas, the country’s largest energy supplier, has been crowned the worst in the UK for customer service, according to a new report. The study, conducted by Citizens Advice, found that British Gas customers were more likely to complain about the company than any other supplier. Issues included long wait times, unhelpful staff, and incorrect billing. One customer who complained about a faulty meter and was left without heating or hot water for a week said: “British Gas have been an absolute nightmare to deal with. I’ve never experienced such terrible customer service.”